Orders Tracking

Tracking Your Zelatrixo Order

Once your order is on its way, you can easily monitor its progress. Here’s how to use your tracking number:

1. Receiving Your Tracking Number:

We will send your tracking number or a direct tracking link to your email address as soon as your order has been shipped.
If your order consists of multiple packages, we will notify you and provide a unique tracking number for each package.

2. How to Track Your Order:

Visit the “Track Your Order” section on the Zelatrixo website.
Enter your provided Tracking Number into the designated field (usually marked “Tracking Number”).
Click the “Track” button to view the current shipping status and detailed journey of your order.

3. Shipping Information Update Timeframe:

Please allow approximately 5-7 business days for the shipping carrier to update the detailed tracking information in their system after your order has shipped. This timeframe can vary depending on the carrier and the specifics of the shipping route.

4. Our Shipping Partners:

Zelatrixo partners with reputable shipping carriers, including USPS, FedEx, DHL, and various Local Postal services, to ensure reliable delivery of your order.

5. Need Further Assistance?

If you haven’t received your tracking information email, please check your spam or junk folder first.
If you still cannot find it, have any questions about your tracking, or if your package has not arrived by the estimated delivery date, please contact our Customer Support team for assistance at [email protected] (or specify your primary customer support channel).