Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zelatrixo.com (the “Site”).
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, Zelatrixo, as part of the buying and selling process, we collect the personal information you provide us, such as your name, address, and email address.
When you browse our Site, we also automatically receive your computer’s internet protocol (IP) address. This information helps us learn about your browser and operating system, enabling us to improve your browsing experience.
Email marketing (if applicable): With your explicit permission, we may send you emails about our store, new products, promotions, and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to decline.
How do I withdraw my consent?
If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time. To do so, please contact us at [email protected].
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
Our store is built on WooCommerce, which allows us to sell our products and services to you.
If you choose a direct payment gateway to complete your purchase, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored by the payment gateway only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted by the payment gateway. Zelatrixo does not store your full credit card details on our servers.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers, including our payment gateways.
Customer data related to orders (excluding full payment card details processed by gateways) may be stored on our secure servers, which are protected by a firewall, as part of our WooCommerce platform.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us (e.g., payment processing, shipping).
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by them.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links When you click on links on our store, they may direct you away from our Site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, it is transmitted to our payment gateways using secure socket layer technology (SSL) and processed with encryption (such as AES-256). While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Our Site uses cookies to enhance your user experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.
Here is a list of common cookies that may be used by our WooCommerce store. Please note that the specific cookies used can vary based on your interactions and the plugins active on our Site. You can manage your cookie preferences through your browser settings.
_session_id, unique token, sessional: Allows storage of information about your session (e.g., referrer, landing page).woocommerce_items_in_cart(or similar), sessional: Helps WooCommerce track cart data.woocommerce_cart_hash(or similar), sessional: Helps WooCommerce know when cart contents change.wp_woocommerce_session_(or similar), unique token, typically expires after 2 days: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer._wordpress_(and related WordPress cookies): WordPress uses cookies for authentication and user preferences.- Cookies related to analytics (e.g.,
_ga,_gidfor Google Analytics, if used): To track site usage and visitor statistics.
(Note: It is highly recommended to verify the specific cookies your WooCommerce and Flatsome setup actually uses, potentially with a browser’s developer tools or a cookie scanning tool, and update this list accordingly for maximum accuracy and transparency. The list above includes common examples.)
SECTION 8 – AGE OF CONSENT
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store, Zelatrixo, is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at [email protected]. You can also reach us by mail at:
ZELA HOLDINGS LIMITED
RM 21 11/F BLK A HI-TECH INDUSTRIAL CENTRE, 5-21 PAK TIN PAR STREET, TSUEN WAN NT, HONG KONG
(Attn: Privacy Compliance Officer)